Refund Policy

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1. BRUXE Return & Refund Policy

At BRUXE CarPlay we want you to shop with confidence. Please read the following terms carefully before starting a return or exchange.

(1) 30‑Day Money‑Back Guarantee — Any Reason

Eligibility: Undamaged products may be returned for a full refund within 30 days of the order date for any reason.
Process: Once the item reaches a BRUXE CarPlay warehouse and passes inspection, we will trigger the refund.

Return Requirements

All original accessories must accompany the product.
The item must be in its original retail packaging.
For non‑quality‑related returns:
- The buyer pays return shipping.
- BRUXE refunds only the product price (original outbound shipping is non‑refundable).

Important Notes

Returns that fail to meet the above requirements may be refused.
Refunds are issued within 15 calendar days after the item passes inspection.
A refund request under this guarantee expires 30 days after you open a warranty claim.
If you purchased through a third‑party retailer, please request your refund directly from that retailer.
Quality‑related issues are handled under our warranty (see below).

(2) Returns Between 31 Days and 6 Months

Returns are accepted up to six months from the order date but are subject to a depreciation fee to account for product value loss. Specifically:

Returns made between 31 days and 3 months after purchase will incur a 20% depreciation fee. For example, a $100 item would be refunded $80.
Returns made between 3 and 6 months after purchase will incur a 50% depreciation fee. For example, a $100 item would be refunded $50.

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*After deducting any non‑refundable shipping charges.

Conditions:

Product must remain in good working order, with no major damage, and include all accessories and packaging.
BRUXE may further reduce the refund or reject the return if the product is incomplete or damaged.

(3) No Returns After 6 Months

We cannot accept return or exchange requests more than six months after the purchase date.

(4) Additional Information

Return Shipping: BRUXE covers shipping only for confirmed quality‑related issues or order errors attributable to us.
Refund Method: All refunds are credited to the original payment method.
Processing Delays: Holidays, carrier delays, or incomplete return documentation may extend processing time.

2. Warranty Claims for Quality-Related Issues

All quality-related defects on items sold directly by BRUXE CarPlay or its authorized resellers are covered by a limited warranty, starting from the date of purchase.

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Warranty Coverage:

BRUXE CarPlay’s limited warranty is restricted to the country of purchase.
The warranty is void for items taken outside the country they were originally purchased in or shipped to directly from an authorized online purchase.
Quality-related warranty claims on purchases made through authorized distributors and retailers are handled through BRUXE CarPlay.

Resolution for Quality-Related Claims:

Items will be repaired or replaced with a factory-refurbished model of equal value (if available). Otherwise, a new item will be sent.
Warranties on replacements follow the same timeframe as the original defective item or 3 months after replacement, whichever is longer.
Warranties on products are void after a full refund has been issued.

Process for Warranty Claims:

The buyer must provide sufficient proof of purchase.
BRUXE CarPlay will document the troubleshooting process.
The defective item’s serial number and/or visible proof of the defect are required.
The item may need to be returned for quality inspection.

Valid Proof of Purchase:

Order numbers from online purchases made through BRUXE CarPlay or its authorized resellers.
Sales invoice.
Dated sales receipt from an authorized BRUXE CarPlay reseller showing the product description and price.

Note: More than one type of proof of purchase may be required (e.g., receipt of money transfer and confirmation of the shipping address).

3. Warranty Claim Expiry:

Warranty claims for product defects expire 90 days after opening a claim.
Claims cannot be processed for items that have expired their original warranty timeframe or the 90-day claim request period, whichever is longer.

4. Shipping Costs for Returns and Warranty Claims

Buyers are responsible for shipping costs in the following situations:

Returning products for reasons other than a proven defect.
Warranty claims on items taken outside the original country of purchase.
Accidental returns by the buyer.
Returning personal items.
Returning items claimed to have defects but found by BRUXE CarPlay to be in working condition.
Returning defective items via international shipping.
Costs associated with unauthorized returns (returns made outside the approved warranty process).

5. What’s Not Covered Under Warranty?

Products without sufficient proof of purchase.
Lost or stolen products.
Items that have expired their warranty period.
Non-quality-related issues (after 30 days of purchase).
Free products.
Repairs through third parties.
Damage from outside sources (e.g., falls, extreme temperatures, water, or improper use).
Purchases from illegitimate sources.

6. BRUXE CarPlay’s Liability

BRUXE CarPlay is not liable for:

Loss of data incurred from the use of its products.
Returning personal items sent to BRUXE CarPlay.

7. Shipping Responsibility:

When returning items with a prepaid shipping label provided by BRUXE CarPlay, BRUXE CarPlay assumes responsibility for any damage or loss incurred in transit.
For non-quality-related returns, the buyer assumes responsibility for any damage or loss during transit.
BRUXE CarPlay does not provide refunds for items damaged in transit for non-quality-related claims.

8. Warranty Process

To start a warranty claim, please contact support@bruxecarplay.com. Our team will respond within 48 hours to assist you.

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Thank you for choosing BRUXE CarPlay! We are committed to providing you with exceptional service and support. If you have any questions, feel free to reach out to us.